Privacy notice
Last updated: 8 October 2026. This notice covers the counselling website operated under the name MeritSupport.
What we collect
When you request counselling, we collect your name, mobile number, preferred course, city, budget and any exam or result details you choose to share. We record contact consent and its time. We also record the first page you visited, the referring website and available advertising tags (UTM parameters and campaign click IDs) to understand how enquiries reach us.
How we use your details
We use your enquiry to contact you by phone, SMS or WhatsApp, understand your preferences and discuss counselling. We use source tags to assess campaigns. Submitting an enquiry does not authorise unrelated marketing or automatically share your details with a college. If a further service needs a separate disclosure or permission, we will explain it first.
Adults and parents or guardians
The enquiry form is for adults aged 18 or older, or parents or guardians enquiring for a student. Please do not submit a child’s personal information independently. Contact us if information has been submitted in error.
Storage and access
Enquiries are stored in Supabase and accessed through a protected administration area. Hosting is provided by the deployment platform. Access is limited to authorised staff. We store a keyed hash of an IP address temporarily to limit abusive submissions; raw IP addresses are not stored in the lead database. Infrastructure providers may maintain their own security logs.
Retention and deletion
We aim to retain enquiries for up to 180 days after submission, then delete them unless a separately agreed service requires a different documented period. Authorised administrators can delete an enquiry earlier. Contact us to request access, correction, deletion or withdrawal of contact consent.
Optional analytics and advertising cookies
If configured, Google Analytics, Google Ads and Meta Pixel load only after you allow optional cookies. These services may collect device and website activity information under their own policies. We send a lead event after successful submission, without including your name or phone number in the event payload. Your choice does not affect your ability to browse or request counselling.
Essential browser storage
We use session storage for enquiry source tags and local storage for your optional-cookie choice. Administrator sign-in uses authentication cookies. A security check from Cloudflare Turnstile may be enabled to protect enquiry forms. These functions support security and the enquiry service.
Contact and requests
Use the contact enquiry form to request a conversation about your information. The operator should add a dedicated privacy contact before launching the site. Include the phone number used in your enquiry so we can locate the record; we may need to verify your identity before responding.
External sites
Official college websites and WhatsApp operate under their own policies. Review those policies before sharing information on an external service.